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Microsoft CRM

Microsoft Dynamics CRM is a customer relationship management (CRM) solution that provides the tools and capabilities needed to create and easily maintain a clear picture of customers, from first contact through to purchase and post-sales. With modules for sales, marketing, and customer service, Microsoft Dynamics CRM delivers a fast, flexible, and affordable solution that drives consistent, measurable improvements in every business process, enabling closer relationships with customers and helping to achieve new levels of profitability. Even for companies with the most complex of sales processes, Microsoft Dynamics CRM provides easy-to-use features and capabilities to help improve the way sales and marketing organizations target new customers, manage marketing campaigns, and drive sales activities. Here's how Microsoft Dynamics CRM can help your employees make better business decisions and get a clearer view of your customers.

                    http://www.microsoft.com/dynamics/crm/product/overview.mspx

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Microsoft Dynamics CRM for Outlook works the way that you do by providing a seamless combination of Microsoft Dynamics CRM features in the familiar Outlook environment. Two of the biggest challenges in any, office big or small, are collaboration among employees, and time management. CRM helps to alleviate these bottle neck tasks, and streamlines data sharing and office related activities. Utilizing the latest Microsoft database technology to store and make available to your employees data via a web browser or other Microsoft office platforms. CRM's strength is it ability to capture most daily activity you perform, such as emails, letters, faxes, and marketing campaigns. You can also track office doc, i.e. excel and word documents. This capability gives the user a tool to review and better manage daily office activities. Ever wish you had an extra employee to respond to your marketing campaign or send out a thank you letter to a customer. CRM's workflow can handle these tasks for you. Workflow incorporates rules that trigger other activities automatically. As an example, a user visits your web site and request additional information. A Workflow can be created to respond to the request or depending on other variables captured in the request note, take additional action.

 
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